Frequently Asked Questions

Makit is Namibia's first all-in-one shopping platform that brings together products, services, and businesses in one beautifully designed mobile app. Built by Namibians for Namibians, we're making it easier than ever to shop locally, discover new businesses, and support our economy.

Makit is launching in early 2026 on both iOS and Android. Sign up for our newsletter to be notified the moment we go live and get exclusive early access to the platform before the general public.

Yes! Makit is completely free to download and use for shoppers. There are no subscription fees, no hidden charges, and no service fees. We make money through small commissions from businesses when you make a purchase, so you never pay any fees to use Makit.

Makit is built specifically for Namibia by Namibians. Unlike international platforms, we understand local needs and payment preferences. We combine products AND services in one app, use AI to personalize your experience, support local payment methods like pay-to-cell, and put Namibian businesses first. Plus, we're designed to work efficiently even with limited data.

No! Makit serves all of Namibia. We're connecting businesses and shoppers from Windhoek to Oshakati, Swakopmund to Rundu, and everywhere in between. Our mission is to bring the entire country together on one platform.

Almost anything! Makit features products across multiple categories including electronics, fashion, food & drinks, home & garden, automotive, real estate, and more. You can also book services like salon appointments, mechanic services, cleaning, tutoring, and professional services.

Makit supports multiple payment options to make shopping convenient for everyone: credit/debit cards (Visa, Mastercard), mobile wallets, pay-to-cell (direct mobile number payments), and cash on delivery. Choose whichever method works best for you.

Delivery options vary by business and location. Some businesses offer same-day delivery, others offer scheduled delivery, pickup options, or work with courier services. You'll see all available delivery methods, estimated times, and costs before checkout so you can choose what works best for you.

Absolutely. Makit uses bank-grade encryption and security measures to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways trusted by banks worldwide.

Return and exchange policies vary by business and product type. Each business sets their own return window and conditions, which you'll see clearly on the product page before purchasing. Makit helps facilitate the return process if needed.

Absolutely! Makit isn't just for shopping products—you can book appointments with service providers instantly. Browse available services, check real-time availability, read reviews, and book appointments with salons, mechanics, cleaners, tutors, photographers, and more—all from the app.

Every service provider on Makit has a profile with verified reviews from real customers, ratings, photos of their work, pricing information, and response times. You can see their full history and reputation before booking. We also verify business credentials to ensure quality.

Yes, you can manage your appointments directly in the app. Cancellation and rescheduling policies vary by service provider and will be clearly stated when you book. Most providers allow free cancellation up to 24 hours before the appointment.

Business registration opens soon! Sign up for our newsletter and we'll send you priority access to create your business profile. The process is simple: register your business, verify your details, add your products or services, set up payment methods, and you're ready to start selling to thousands of customers.

There are no upfront costs or monthly fees to list your business on Makit. We only take a small commission on successful sales, which means you only pay when you make money. Detailed pricing information will be available when business registration opens.

All legal Namibian businesses are welcome! From retail stores and restaurants to service providers and professionals, if you have products to sell or services to offer, you can join Makit. We support both physical stores and online-only businesses.

Makit provides a powerful business dashboard where you can manage everything from your phone or computer. Track orders in real-time, update inventory automatically, manage customer communications, view analytics, process refunds, and more—all from one simple interface.

Yes! We provide dedicated support for business owners including onboarding assistance, technical support, marketing resources, and best practices to help you succeed. Our team is here to ensure your business thrives on Makit.

Makit will be available on both iOS (iPhone) and Android devices. The app is optimized to work smoothly on most smartphones and tablets, even older models. We're building it to be fast and efficient regardless of your device.

While you need an internet connection to browse and make purchases, Makit is designed to use minimal data and work efficiently even with slow connections. You can also save products to your wishlist and view them later when you're back online.

You can reach our support team through the app's help center, via email at support@makitna.store, or through our social media channels. We're committed to responding to all inquiries within 24 hours.